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Toobit is a leading global digital trading platform built by former core members of Huobi. The team is composed of tech titans, industry thought leaders, operations experts, and security engineers - all united under the banner of providing the best all-in-one trading platform. Toobit supports Futures trading, Spot trading, OTC and other functions. The platform's design has been centered on ensuring the fairness and transparency of transactions while offering adequate market depth and liquidity from the very beginning. Toobit also puts efforts into the innovation and development of blockchain technology, and is dedicated to fostering a fair, open, and effective transaction ecosystem and offering comprehensive digital currency services to users all over the world. Toobit raised over US$10 million in seed round. We strive to grow Toobit to one of the top tier exchanges by volume and user base.

Position: Customer Service Specialist (Russian and English) About the Role: We are looking for a dedicated Full-Time Customer Support Specialist to join our team. In this role, you will be the first point of contact for our customers, providing outstanding service and support across various platforms. You will play a key role in maintaining customer satisfaction and trust. We Offer: The flexibility of a remote work environment. A collaborative and supportive team culture. Key Responsibilities (8-Hour Work Shift): - Provide real-time assistance and resolve customer inquiries across multiple channels, including but not limited to chat system, Telegram and Discord. - Handle and troubleshoot customer complaints effectively, offering timely and appropriate solutions. - Collaborate with the team to optimize customer service workflows and enhance overall efficiency. - Conduct regular follow-ups on customer feedback to improve service quality and client satisfaction. - Work in rotating shifts to cover two designated work periods, ensuring consistent team coverage.

- College degree or above. - Proficiency in English and Russian as a working language is essential. - Prior experience in a customer service role in crypto exchanges. - Excellent communication skills and a strong team spirit. - Proficient in computer operations and experience with customer support systems. - Knowledge of the blockchain/crypto trading industry is a strong advantage. - Ability and willingness to work a rotating shift schedule in weekly basis.

Remote Work; Supportive Team